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We are hiring Customer Service Advocates in Reading, PA!!! in Reading at PeopleShare

Date Posted: 10/12/2018

Job Snapshot

Job Description

PeopleShare is seeking experienced Customer Service Advocates in the Healthcare industry!

Are you a team player and love assisting others? Are you a polished individual who enjoys being challenged?

If so… APPLY NOW or contact me directly at (610) 372-2727.


PAY RATE: $14.50


CUSTOMER SERVICE ADVOCATE DUTIES AND RESPONSIBILITIES:

  • Provide customer service to claimants, providers, and clients with problems or questions regarding their claims and/or policies via telephone or correspondence
  • Maintain customer service logs
  • Process incoming client correspondence
  • Meet or exceed production goals for calls and correspondence - Daily goal of 80 combined calls and correspondence, with a minimum of 60 calls per day

CUSTOMER SERVICE ADVOCATE REQUIREMENTS:

  • Energetic person with excellent people & listening skills
  • Candidate must possess 3+ years in customer service
  • Minimum 1 year call center experience
  • Must have the ability to interpret and apply provisions of the manuals, SPDs, medical terminology and insurance claims
  • HS Diploma or General Education Degree
  • Must be proficient in Microsoft Suite

SCHEDULE:

This position has varying shifts between 8am - 10pm, Monday through Friday.

Hours

9:30am - 6pm

10am - 6:30pm

10:30am - 7pm

11am -7:30pm

11:30am - 8pm

12:30pm - 9pm

1:30pm - 10pm


If you are courteous, detail oriented, and possess excellent listening skills - WE NEED YOU ON OUR TEAM!


PeopleShare is the leading Staffing Agency in the region and has temporary to hire and permanent jobs in Pennsylvania (PA) - King of Prussia, Reading, Mohnton, Exeter, Shillington, West Reading, West Lawn, Sinking Spring, Temple, Kutztown, Leesport, Hamburg, and Pottstown. We have openings for receptionist, data entry, customer service, collections, call center, administrative assistant, accounts payable clerk, accounts receivable clerk, file clerk, warehouse, assembly, production, pickers/packers, forklift, machine operators, maintenance mechanics and office managers.

PeopleShare provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, PeopleShare complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

IND12


Customer service, customer care, hospitality, inbound calls, insurance, medical billing