Quality Service Specialist Needed!!! - Direct Hire in Reading at PeopleShare

Date Posted: 8/14/2019

Job Snapshot

Job Description

PeopleShare has an immediate need for a Quality Service Specialist in Reading, PA!

If you have a passion for perfection - We need you on our team!!!

Pay Rate: $18.00+ per hour

Schedule: Monday through Friday 8am to 5pm

*** This is a direct hire employment opportunity!

WHAT YOU WILL DO:

  • Perform examination and analysis of requests to repair or replace defective items
  • Verify that all orders and returns are valid and within program scope
  • Ensure that all tracking information is complete, accurate, and up to date
  • Promptly identify and engage instances of a failure to follow proper procedures relating to program scope
  • Ensure that the program integrates with existing warranty processes, including performing the due diligence with customers and distributors
  • Maintain all necessary documentation and necessary logs
  • Ensure that all program process and financial information is processed and closed

WHAT WE LOOK FOR:

  • Ability to prioritize workload with excellent task management and organizational skills
  • Prior experience working in a metrics driven structure - success in this role requires meeting established metrics (# out-going calls, # scheduled repairs etc.)
  • Demonstrated ability to excel in unstructured situations
  • Ability to maintain professionalism during difficult situations
  • Passion for taking ownership of a problem and driving to resolution
  • Experience working with technically oriented products and services
  • Strong interpersonal and communication skills - verbal and written
  • Detail oriented - spot irregularities and create/own the solution
  • Ability to make tough decisions and know when to escalate
  • Strong data management skills
  • High level of proficiency using MS Office (Word, Excel Outlook) and knowledge of Salesforce.com is a plus.

APPLY NOW or CALL ME DIRECTLY at (610) 372-2727!

PeopleShare is the leading Staffing Agency in the region and has temporary to hire and permanent jobs in Pennsylvania (PA) - King of Prussia, Reading, Mohnton, Exeter, Shillington, West Reading, West Lawn, Sinking Spring, Temple, Kutztown, Leesport, Hamburg, and Pottstown. We have openings for receptionist, data entry, customer service, collections, call center, administrative assistant, accounts payable clerk, accounts receivable clerk, file clerk, warehouse, assembly, production, pickers/packers, forklift, machine operators, maintenance mechanics and office managers.

PeopleShare provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, PeopleShare complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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