Patient Support Specialist (Part-time & Full-time) in Robinson Township at PeopleShare

Date Posted: 8/1/2019

Job Snapshot

Job Description

PeopleShare is seeking individuals with strong customer service skills for a pharmaceutical client in Robinson Township area.

If you have at least 1 year of customer service, medical/hospital/health care administration or are a recent college graduate please apply with an updated resume to this posting. Call Amanda at 412-922-5200 for further consideration.

Job Details for Patient Support Specialists-Customer Service:

  • Schedule: Monday- Friday
    • 4:00 PM-8:00 PM (Part-time)
    • 10:30-7:00 PM (Full-time)
    • 11:30-8:00 (Full-time)
  • Pay Rate: $14-$15 based on experience
  • Contract to hire

Job Responsibilities & Description for Patient Support Specialists-Customer Service:

  • Speaks with medical office staff by phone and chat software to answer basic clinical and program inquiries
  • Answers appropriate technical questions and/or triage calls to assigned concierge or case manager
  • Adheres to program-approved talking points and/or scripting for all inbound call interactions
  • Performs data entry tasks in multiple systems
  • Coordinates access to appropriate support services, including reimbursement counseling, Patient Access and Copay Assistance programs, and general support.
  • Follows up via phone, mail, and/or fax for missing enrollment information and documents interactions accordingly in the ticket management system

Job Requirements for Patient Support Specialists-Customer Service:

  • High school diploma of equivalent required (GED)
  • Bachelor's degree in business, communications, medical/hospital/health care or other related preferred
  • Minimum of 1 year experience in a customer service, insurance/benefits, verification or related required
  • Medical/hospital/health care environment a plus

PeopleShare is the leading Staffing Agency in the region and has temporary to hire and permanent jobs in Pennsylvania (PA) throughout the Pittsburgh area - Monroeville, Export, Murrysville, Canonsburg, Mount Pleasant, New Kensington, Moon Township, Robinson, Beaver, Greentree, Downtown and Cranberry. We have openings for receptionist, data entry, customer service, collections, office managers, call center, administrative assistant, accounts payable clerk, accounts receivable clerk, file clerk, warehouse, electronic assemblers, assembly, production, pickers, packers, forklift, machine operators, and maintenance mechanics.

PeopleShare provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, PeopleShare complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.