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IMMEDIATE HIRE Opportunity for Call Center Reps in Mechanicsburg at PeopleShare

Date Posted: 6/8/2018

Job Snapshot

Job Description

Direct Hire Call Center Representative

PeopleShare is looking for a driven, people-oriented individual for our Call Center Representative positions located in both Harrisburg and Mechanicsburg. The primary role of a Call Center Representative would be receiving inbound calls as well as placing outbound calls from customers in need of assistance with their loan payments. The Representative will educate the customers on their options available, while providing superior customer service. Documentation of accounts, call transfers, and correspondence through email with other departments are also aspects of the job you will conduct on an almost daily basis.

Job Type:

  • Full-time, Direct Hire position
  • $13.50 an hour with $0.50 pay raises every 6 and 12 months of employment
  • Schedule: Monday through Friday, 12:30pm - 9:00pm depending if you opt for a half hour or hour lunch. Two 15 minute breaks also included.
  • Voluntarily overtime available

The Ideal Candidate must possess the following traits:

  • Strong multi-tasking skills
  • Active problem solver
  • Work independently
  • Utilizing resources and tools available to them
  • Can effectively handle escalated or difficult customers

Job Requirements:

  • Relevant work history working in customer service or a call center environment
  • High School Diploma or equivalent
  • Must be able to work overtime as needed