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Experienced Customer Service Associates Wanted ASAP! in Robinson Township at PeopleShare

Date Posted: 7/17/2018

Job Snapshot

Job Description

PeopleShare has an immediate need for an experienced Customer Service Associate for a manufacturing client in Robinson, PA!

We are searching for a highly motivated individual with exceptional attention to detail, communication, and organizational skills to take on this role and provide our client with the assistance they need with their inventory program.

Does this sound like the perfect fit for you? Give us a call at 412-922-5200 or apply directly to this posting for immediate consideration!

Job Specifics for a Customer Service Associate:

  • Pay Rate: $16/hr
  • Shift: 8:00am-5:00pm
  • Permanent Position: Contract to Hire

Job Duties & Description for a Customer Service Associate:

  • Order Entry of all business segments in existing inventory program (approx. 75-100 orders per day)
  • Effectively prioritize and manage customer orders and requests received via email. Daily emails = 200+ received
  • Answer and direct all incoming calls using Cisco software
  • Provide customer support by:
    • Taking orders via phone
    • Advising standard pricing and product availability
    • Advising order tracking/shipping information
    • Check order statuses
    • Make appropriate changes to orders
    • Canceling orders
  • Handle the processing of all RMA (Return Merchandise Authorization) Warranty Orders
  • Handle customer requests that come through email/website

Skills & Requirements for a Customer Service Associate:

  • High school diploma or equivalent
  • A minimum of 3 years of customer service and/or order entry experience required
  • Must have previous order & data entry experience and the ability to navigate through computerized order entry program
  • Must maintain a high level of accuracy and attention to detail
  • Ability to problem-solve
  • Computer proficiency using Windows and Microsoft Office
  • Prior experience answering a multi-line phone system preferred

PeopleShare is the leading Staffing Agency in the region and has temporary to hire and permanent jobs in Pennsylvania (PA) throughout the Pittsburgh area - Monroeville, Export, Murrysville, Canonsburg, Mount Pleasant, New Kensington, Moon Township, Robinson, Beaver, Greentree, Downtown and Cranberry. We have openings for receptionist, data entry, customer service, collections, office managers, call center, administrative assistant, accounts payable clerk, accounts receivable clerk, file clerk, warehouse, electronic assemblers, assembly, production, pickers, packers, forklift, machine operators, and maintenance mechanics.

PeopleShare provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, PeopleShare complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.