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Entry Level Network Management Representative in Philadelphia at PeopleShare

Date Posted: 7/19/2018

Job Snapshot

Job Description

PeopleShare is seeking qualified College or University graduates for an Entry level Network Management/ Customer Service Representative in Center City Philadelphia!

  • Schedule: Monday to Friday/8:30 AM-5:00 PM
  • Pay Rate: $15 to $15.50
  • Temp to Hire

Job Responsibilities & Description:

  • Answer phone calls and e-mails from customers in a professional and courteous manner.
  • Resolve customer issues in an effective and expedient manner
  • Create and maintain case documentation in computer system for open customer incidents, including a complete description of the problem, what actions have been taken, customer impact and next steps
  • Perform root-cause analysis, develop logical conclusions, and suggest appropriate workarounds
  • Manage escalation of incidents within Customer Service and to other departments

Job Requirements:

  • MUST have Bachelor's Degree
  • The service associate position is an entry level position
  • Internship or other professional experience in a customer-facing position with a software or other technology-based company preferred
  • Relevant work experience preferred
  • Knowledge of healthcare or financial applications is preferred
  • Minimum 3.3 GPA

PeopleShare is the leading Staffing Agency in the region and has temporary to hire and permanent jobs in Pennsylvania (PA) - King of Prussia, Center City Philadelphia, West Chester, Norristown, Conshohocken, Horsham, Lansdale, Montgomeryville, Hatboro, Wayne, Malvern, Media, Plymouth Meeting, Exton, Collegeville, Oaks, Phoenixville, Royersford, Pottstown, Media, Chester, and the Main Line. We have openings for receptionist, data entry, customer service, collections, call center, administrative assistant, accounts payable clerk, accounts receivable clerk, file clerk, warehouse, assembly, production, forklift, machine operators, maintenance mechanics and office managers.

PeopleShare provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, PeopleShare complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. IND3