Customer Service Representative in Philadelphia at PeopleShare

Date Posted: 6/16/2020

Job Snapshot

Job Description

PeopleShare is recruiting for a Customer Service Representative role located in Philadelphia, PA! This position is for a very well know eye hospital.

Job Details for Customer Service Representative:

  • Schedule: Monday-Friday 8:00AM-4:30PM
  • Pay Rate: $16.00/hr
  • Temp to Perm

Job Responsibilities & Description for Customer Service Representative:

  • Promptly answers incoming calls to schedule appointments for patients; makes outbound calls when follow-up is needed. estimated 200 calls a day. 95% inbound calls
  • Ensures efficient processing and documentation of all information required for insurance verification, registration and billing in the Electronic Medical Record (EMR) system.
  • Demonstrates superior customer service to all external and internal customers and helps facilitate smooth flow of patient phone calls.
  • Communicates effectively with patients, physicians, and/or other departments regarding delays or any issues relating to patient appointments.
  • Consistently achieves team metric standards and expectations.
  • Maintains strict confidentiality at all times.
  • Positively support mission, vision and values of the Hospital.

Job Requirements for Customer Service Representative:

  • High school diploma or GED required.
  • 1 to 3 years of scheduling experience within health care required.
  • Two (2) years customer service experience required.
  • Excellent customer service skills with ability to communicate effectively with a courteous tone on the phone with patients, physician office staff and colleagues.
  • Proficient computer software skills in MS Office Suite required.
  • Ability to accurately answer patient and physician office questions, schedule primary care appointments and verify and enter accurate demographic/insurance information in EMR systems.

PeopleShare is the leading Staffing Agency in the region and has temporary to hire and permanent jobs in Pennsylvania (PA) - King of Prussia, Center City Philadelphia, West Chester, Norristown, Conshohocken, Horsham, Lansdale, Montgomeryville, Hatboro, Wayne, Malvern, Media, Plymouth Meeting, Exton, Collegeville, Oaks, Phoenixville, Royersford, Pottstown, Media, Chester, and the Main Line. We have openings for receptionist, data entry, customer service, collections, call center, administrative assistant, accounts payable clerk, accounts receivable clerk, file clerk, warehouse, assembly, production, forklift, machine operators, maintenance mechanics and office managers.

PeopleShare provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, PeopleShare complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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