Quality Recall Specialist Needed!!! - Direct Hire in Reading at PeopleShare

Date Posted: 3/19/2020

Job Snapshot

Job Description

PeopleShare has an immediate need for Quality Recall Specialists in Reading, PA!

If you have a passion for perfection - We need you on our team!!!

Successful team members in this role possess a combination of outstanding customer service, motivation to negotiate and sell, strong drive for problem solving and claim ownership, high attention to detail in order entry, and the ability to reason through ever changing scenarios!

Quality Recall Specialist Responsibilities:

  • Contact customers and repair centers via various means of communication: live telephone, text messaging (when applicable), e-mail, or potentially social media to schedule a repair
  • Using sales skills (persuasiveness) show the value of safety and longevity of the repair
  • Perform examination and analysis of claim requests to determine repair or replacement
  • Verify that all requests are valid and within program scope
  • Coordinate repair appointments. Through reminders, confirm vehicle owner complies with scheduled appointment
  • Ensure that all tracking information is complete, accurate, and up to date
  • Ensure that the program integrates with existing warranty processes, including due diligence with vehicle owners, repair shops and Warranty Dept.
  • Maintain all necessary documentation including Salesforce.com and .xls spreadsheets
  • Ensure that all program process and financial information is processed and closed

Quality Recall Specialist Requirements:

  • Inside sales experience
  • Prior experience working in a metrics driven structure
  • Ability to work in a fast-paced, demanding environment where results are tracked and rewarded
  • Demonstrated ability to excel in unstructured situations
  • Experience working with technically oriented products and services
  • Detail oriented - spot irregularities and create/own the solution
  • Ability to make tough decisions and know when to escalate
  • Strong data management skills
  • High level of proficiency using MS Office and knowledge of Salesforce.com

Pay Rate: $21 per hour

Schedule: Monday through Friday 8am to 5pm

*** This is a direct hire employment opportunity!

APPLY NOW or CALL ME DIRECTLY at (610) 372-2727!

PeopleShare is the leading Staffing Agency in the region and has temporary to hire and permanent jobs in Pennsylvania (PA) - King of Prussia, Reading, Mohnton, Exeter, Shillington, West Reading, West Lawn, Sinking Spring, Temple, Kutztown, Leesport, Hamburg, and Pottstown. We have openings for receptionist, data entry, customer service, collections, call center, administrative assistant, accounts payable clerk, accounts receivable clerk, file clerk, warehouse, assembly, production, pickers/packers, forklift, machine operators, maintenance mechanics and office managers.

PeopleShare provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, PeopleShare complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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