Customer Service Representative in Newport News at PeopleShare

Date Posted: 7/27/2020

Job Snapshot

Job Description

Calling all Administrative Assistants who enjoy customer service! We have a great opportunity for a great company hiring IMMEDIATELY! Please check out the details below and APPLY TODAY!

Job Details for Customer Service Representative:

  • Schedule: Monday - Friday 8:30 AM - 5:00 PM
  • Pay Rate: $14.00 an hour
  • Temp to Hire

Job Responsibilities & Description for Customer Service Representative:

The order desk coordinator (CSR) assists customers with the purchasing process of products, including pricing details, availability and order status. As a part of the Technical Services Department, the order desk coordinator will work closely with the sales managers to ensure product expectations are met. This position operates under general supervision. Utilizing written manuals, standard procedures and guidelines are essential.

  • Process incoming purchase orders & phone orders in a timely and professional manner
  • Coordinate export orders (i.e. entering purchase orders, invoicing and export documentation)
  • Handle any customer questions regarding shortages and or price discrepancies
  • Determine if customer situations need to be escalated to the supervisor
  • File and follow up on customer claims (shortages, price differences, etc.)
  • Have thorough understanding of customer accounts as well as Solo products and parts
  • Become familiar with different pricing, programs, promotions, sales reps, etc
  • Work with Supervisor to pick, pack and ship No-Charge warranty parts daily

Job Requirements for Administrative Assistant:

  • Ability to organize, proof data, typing, sorting, distributing mail and keeping logs.
  • Mathematical ability: addition, subtraction, multiplication, or division.
  • Computer skills to manage and process data for use by self and others using SAP, word processing and spreadsheet software programs.
  • Ability to use office machines such as a computer, scanner, calculator, typewriter, fax, photocopier and credit card machine.
  • Ability to read and understand documents such as equipment and procedures manuals, reports and correspondence.
  • Ability to communicate effectively both verbal and written means.
  • Interpersonal skills to work effectively and respectfully with others.

Reliance Staffing, a PeopleShare Company, is the leading Staffing Agency in the region and has temporary to hire and permanent jobs in Virginia (VA) - Chesapeake, Newport News, Norfolk, Suffolk, & Virginia Beach. We have openings for receptionist, data entry, customer service, collections, office managers, call center, administrative assistant, accounts payable clerk, accounts receivable clerk, file clerk, warehouse, assembly, production, pickers, packers, forklift, machine operators, and maintenance mechanics.

PeopleShare and its affiliates (Best Practices and Reliance Staffing) provide equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category or class under federal, state, and/or local laws. This policy applies to all locations and all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.