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Customer Service Representative at PeopleShare Inc

Customer Service Representative

PeopleShare Inc Suffolk, VA Full-Time
$15.00/ hour
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Calling all Customer Service Reps! We have a great opportunity in Suffolk, VA working for a great company hiring IMMEDIATELY! Please check out the details below and APPLY TODAY!

Job Details for Customer Service Representative:

  • Schedule: Monday - Friday 8:30 AM - 5:00 PM
  • Pay Rate: $15.00 an hour
  • Temp to Hire

Job Responsibilities & Description for Customer Service Representative:

  • This role is accountable for guiding the life-cycle of the order, from order entry into our system, until arrival with the customer.
  • Proactively partner with Supply Planning and Demand Planning on resolutions when shortages are known. Obtain options for customer's shortages and present details related to root cause, along with options for recovery.
  • Collaborate with the transportation team obtaining on-going updates to provide the customer, sales and broker (where applicable).
  • Handles the late/light order approval process for late order requests to process and ship under standard lead time.
  • Ensures all order management guidelines such as lead time, order minimums, order cut-off times, late order requests and changes are followed in order to minimize errors and maximize Supply Chain efficiency.
  • Assists in managing Customer Master Data to ensure customer records are accurate and order entry is not delayed.
  • Assists claims department on matters related to incorrect or rejected orders.

Job Requirements for Customer Service Representative:

  • Develop strong and trusted relationships with customers through timely and accurate communications.
  • Manage a high volume of communication/requests, resolving issues in an accurate and timely manner.
  • Maintain and update documents related to customer accounts.
  • Conflict resolution: Ability to defuse high pressure situations and remain solutions driven.
  • Hosting calls with sales, various supply chain partners, and customers when issues/concerns arise.
  • Accountable for promoting increased order size, direct plant shipments and various other customer programs/initiatives.

Reliance Staffing, a PeopleShare Company, is the leading Staffing Agency in the region and has temporary to hire and permanent jobs in Virginia (VA) - Chesapeake, Newport News, Norfolk, Suffolk, & Virginia Beach. We have openings for receptionist, data entry, customer service, collections, office managers, call center, administrative assistant, accounts payable clerk, accounts receivable clerk, file clerk, warehouse, assembly, production, pickers, packers, forklift, machine operators, and maintenance mechanics.

PeopleShare and its affiliates (Best Practices and Reliance Staffing) provide equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category or class under federal, state, and/or local laws. This policy applies to all locations and all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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Recommended skills

Supply Chain Management
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Salary Details

This salary was provided in the Job Posting.
$15
Hourly Salary

Career Path

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Customer Service Representative
$15.00/ hour
Estimated Salary: $64K

Job Snapshot

Employee Type

Full-Time

Location

Suffolk, VA

Job Type

Admin - Clerical, Customer Service, Entry Level

Experience

Not Specified

Date Posted

02/1/2021
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